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Author Topic:   Clarification needed on SVN w/ resale-Kierlands
SirNewf

TUG Member

Posts: 32
From: Bucks County, PA
Registered: Mar 2005

posted 05-25-2005 06:00     Click Here to See the Profile for SirNewf     Edit/Delete Message   Reply w/Quote Post A Reply
Hi everyone- I've received very valuable advice from many of you- including reading all threads related to Starwoods and buying (resale) at a 'mandatory' resort.
I need a point of clarification from someone who has recently bought resale at Kierlands.
Was SVN membership/Options automatically passed with 'deed or title'? Or did you receive a 'welcome package' from SVN with membership application?

This is an important point to me, after reading FredM's great tread on 2/9/05.
Also, I was told by sales at Kierland yesterday that in resale, the SVN does not pass with deed, only in developer purchase. This is an important distinction that I would like to clarify before I buy either from developer or resale at Kierland.

Much Thanks for any info....by the way- for those who asked- "Sir Newf" is my dog's name- a large, beautiful, Newfoundland...my name is Anna.

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dbmMayer

TUG Member

Posts: 2293
From: Northern CA Owner: Westin Ka'anapali & Sheraton Desert Oasis
Registered: Jul 2003

posted 05-25-2005 06:49     Click Here to See the Profile for dbmMayer   Click Here to Email dbmMayer     Edit/Delete Message   Reply w/Quote Post A Reply
They told you a big WHOPPER!

SVN membership DOES transfer with a Kierland resale, however, before you can make a Resv. or exchange, Starwood has to be notified that you are the new owner and then you will receive a welcome letter from them. (The transfer Co. will notify Starwood.)

We bought a resale at another Starwood resort and I think we got the letter within a month of closing.

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Denise

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nikki33866

TUG Member

Posts: 110
From: Los Angeles
Registered: Dec 2004

posted 05-25-2005 06:58     Click Here to See the Profile for nikki33866     Edit/Delete Message   Reply w/Quote Post A Reply
For peace of mind, consider calling owner services and ask to speak to someone in the legal department. The sales office is just trying to make a sale.

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Nicole

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theunitrep

TUG Member

Posts: 174
From: Vista, CA Own at: Westin Ka`anapali, Sheraton Mountain Vista and Parkway International
Registered: Feb 2004

posted 05-25-2005 10:00     Click Here to See the Profile for theunitrep   Click Here to Email theunitrep     Edit/Delete Message   Reply w/Quote Post A Reply
quote:
Originally posted by SirNewf:
...Was SVN membership/Options automatically passed with 'deed or title'? Or did you receive a 'welcome package' from SVN with membership application?

Anna --

SVN membership at MANDATORY resorts is MANDATORY. People who purchase mandatory resorts on the resale market do not have the option of choosing whether they want to be included in the SVN.

So, rest assured, as an resale owner at Kierland (or WKORV, St. John, Harborside or Vistana Villages) you will be given the same StarOption benefit given to people who purchase from the developer. Of course it will cost $99 each year ($103 at WKORV) for this benefit.

Jerry

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reddiablosv

TUG Member

Posts: 287
From: Riverside, CA. USA
Registered: Oct 2003

posted 05-25-2005 17:42     Click Here to See the Profile for reddiablosv   Click Here to Email reddiablosv     Edit/Delete Message   Reply w/Quote Post A Reply
quote:
Originally posted by dbmMayer:
They told you a big WHOPPER!

SVN membership DOES transfer with a Kierland resale, however, before you can make a Resv. or exchange, Starwood has to be notified that you are the new owner and then you will receive a welcome letter from them. (The transfer Co. will notify Starwood.)

We bought a resale at another Starwood resort and I think we got the letter within a month of closing.


Hey, I am still waiting for my welcome letter after buying resale at VV. However, I have already made reservations with my transferred 2005 staroptions and my 2006 staroptions. I guess you don't need the welcome letter. Ben

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dbmMayer

TUG Member

Posts: 2293
From: Northern CA Owner: Westin Ka'anapali & Sheraton Desert Oasis
Registered: Jul 2003

posted 05-25-2005 21:39     Click Here to See the Profile for dbmMayer   Click Here to Email dbmMayer     Edit/Delete Message   Reply w/Quote Post A Reply
I don't think you need the letter, it is just an indication that they have received notification of new ownership. If you are in a hurry, you could always call member's services and ask if it has been transferred.

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Denise

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dlpearson

TUG Member

Posts: 1023
From: Marriott BeachPlace Towers, Marriott Monarch, 7 Mile Beach Club, Vistana Villages
Registered: Mar 2001

posted 05-26-2005 06:32     Click Here to See the Profile for dlpearson   Click Here to Email dlpearson     Edit/Delete Message   Reply w/Quote Post A Reply
I closed about a month ago on a VV resale, and would like to confirm Starwood has updated their records (I know the closing company notified them). I called owner services several months ago to check out the legitimacy of the seller/what I was buying, but now I can't seem to locate the number. Anyone have owner services phone # handy please?

Thanks,
David

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dbmMayer

TUG Member

Posts: 2293
From: Northern CA Owner: Westin Ka'anapali & Sheraton Desert Oasis
Registered: Jul 2003

posted 05-26-2005 06:42     Click Here to See the Profile for dbmMayer   Click Here to Email dbmMayer     Edit/Delete Message   Reply w/Quote Post A Reply
1 888 786 9637

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Denise

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oahspe

TUG Member

Posts: 2
From: Hawaii, Maui, Lahina, Westin Kaanapali
Registered: May 2005

posted 05-26-2005 22:15     Click Here to See the Profile for oahspe     Edit/Delete Message   Reply w/Quote Post A Reply
Hi Folks, just got this Starwood reply today first below in response to my question second below:

STARWOOD REPLY:
Date: Thu, 26 May 2005 12:18:11 -0400 (EDT)
From: Starwood Vacation Ownership - Owner Services
Subject: Your Starwood Vacation Ownership Comments
**PLEASE DO NOT REPLY TO THIS AUTOMATIC MESSAGE**

Thank you for your message regarding your inquiry. If you purchase a resale unit, you would not be able to join the week with Starwood Vacation Network (SVN) and use Staroptions. If you purchase the unit directly from us you would be able to use the week as Staroptions. If you have questions please contact us at:

Owner Services
U.S., Canada and Puerto Rico: 1-888-786-9637
United Kingdom: 0-800-89-5065
Mexico: 001-800-847-8262
All other areas: (407) 903-4640
Fax: (407) 903-4641
Hours of Operation:
8am - 11pm Mon-Fri EST
9am - 8pm Sat-Sun EST
Thank you!
**PLEASE DO NOT REPLY TO THIS AUTOMATIC MESSAGE**


MY QUESTION:
Subject: Staroptions Privledges from Starwood Resales
Date: Thu, 26 May 2005 09:50:55 -0400

Dear Sir/Madam:

It is my understanding that, as a SVO, I can rent or sell my unit. Conversely, what I'd like to know is, if I buy a unit from a fellow SVO does participation in SVN and the Staroptions values convey with the unit. The Starwood Staroptions chart does list the unit as in the SVN point system.

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sharktzu

Non Member

Posts: 9
From: Temple City, CA 91780
Registered: May 2005

posted 05-27-2005 07:28     Click Here to See the Profile for sharktzu   Click Here to Email sharktzu     Edit/Delete Message   Reply w/Quote Post A Reply
What email address did you send this to? Just curious, who knows I may have a question in the future.

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Sharktzu

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oahspe

TUG Member

Posts: 2
From: Hawaii, Maui, Lahina, Westin Kaanapali
Registered: May 2005

posted 05-27-2005 08:03     Click Here to See the Profile for oahspe     Edit/Delete Message   Reply w/Quote Post A Reply
Hi Sharktzu,

The answer to your question is below (from "https://www. mystarcentral.com/comm/contactus.jsp" which is accessible only by SVOs). I've also noticed some folks asking for Starwood phone numbers so I've included those too from the SVO web page. Presumably these numbers are only good for current SVOs.

BTW, I inserted Starwood's response to my inquiry into this thread to illustrate how they will only answer a specific question (I asked if the SVR Lakes section [on StarOption Chart] would qualify for SVN membership to a resale buyer who was a current SVO of another property). They gave me the correct technical information; however, I had to get the complete picture (mandatory vs. voluntary resorts) from this BBS (Nettleman, FredM, et al).


SVOs ASK QUESTIONS VIA STARCENTRAL (www.mystarcentral.com):

Email Inquiry Form

Use the form below to make inquiries regarding this website and any assistance you may need in resolving issues.

I'm sending this email in reference to:

(Please select one of the following.)

Maintenance Fees
My Loan
My Reservation
Rental Program for My Week
Rent Additional Nights
Explorer Package Reservation
External Exchange Company
Starwood Preferred Guest
Friendship Rewards Program
Using My Ownership
General Site Feedback
Other

QUESTIONS / COMMENTS

here then receive the
answer in their regular
email address via the
outgoing email server
"ownerres@starwoodvo.com">

Important Phone Numbers

PLEASE NOTE: Hours are Eastern Standard Time.
Owner Services

U.S., Canada and Puerto Rico

Sheraton Owners
1-888-SV-OWNER (1-888-786-9637)

Westin Owners
1-888-WV-OWNER (1-888-986-9637)

Harborside Owners
1-877-782-7496

Lakeside Terrace, Vistana's Beach Club and Villas of Cave Creek Owners
1-800-847-8262

United Kingdom
0-800-89-5065

Mexico
001-800-847-8262

Japan
KDDI(00531130318)
NTT(0034800400195)
ITJ(004422123328)
IDC(006633821335)

All Other Areas
407-903-4649

Fax:
407-903-4641

Hours of Operation:
8am - 10pm Mon-Fri
9am - 7pm Sat-Sun

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sharktzu

Non Member

Posts: 9
From: Temple City, CA 91780
Registered: May 2005

posted 05-27-2005 15:21     Click Here to See the Profile for sharktzu   Click Here to Email sharktzu     Edit/Delete Message   Reply w/Quote Post A Reply
Thanks! I should've known, but I'm a new starwood owner so forgive me.

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Sharktzu

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