posted 04-02-2005 11:31               

You are muddying the waters again.

I never said RCI vacatations were available to HGVC members. Go back and read my post.

I was clarifying the erroneous comparison you made between HGVC open season in Apriil in vegas vs. RCI vacations in orlando in august to november. Were you able to contact RCI vacations and get a rate for vegas for this week-end? was the rate under $100 per night for a 1BD?

Regarding the RCI availability, the filter clearly exists on the RCI systems since even ryan told you HGVC reps do not have access to the RCI system.

So that means that the filter "filters out" resorts that do not match the stringent HGVC qualities and therefore the reps can not see them available and therefore they are not lying. They can only quote you the inventory that the filter lets them see.

Once again you do not understand or comprehend the information clearly so you resort to primitive knee-jerk reactions of insulting people and calling them liars.

If you do not like the way the resorts are selected, you have a point. If you want to exchange you Rolex for a Casio, you should be able to do so. Personally I like the fact that only the very best resorts will be exchanged for HGVC, I do not want to exchange my Rolex for anything less. I do not want the reps to offer me any resorts less than hilton. To me it is a good thing to you it is not....live and let live.

posted 04-02-2005 12:15            

There are many standard resorts that are very nice. People have way too many expectations when trading into a resort. Hilton has no right to prevent access to those resorts based on the opinion of a disappointed trader.

HGVC Seaworld doesn't deserve it's GC rating. I've been there 4 times and each time the ville I got either building 3 or 4 where in bad shape. The resort GM Jeff Calver told me the resort is showing it's age. I was there in Jan 05 and they still hadn't cleaned up from the summer hurricanes.

Since I haven't called you a liar Dave, and you haven't been on the phone with me when I called Hilton you have no idea if Hilton has lied to me or not, and since you can't prove they haven't lied to me you shouldn't call me a liar.

posted 04-02-2005 12:25               

Why not go start a I HATE HGVC Yahoo Group and leave the rest of us alone?

But please don't send me another personal email where you swear at me and call me names. If you want to do that, do it here.
(and before you deny it, I saved the email)

Now, I am off this afternoon to enjoy 3 days at that horrible club on the strip...man Hilton sux!

posted 04-02-2005 12:49            

I don't understand why you Hilton employees get so upset when someone says something bad about your company. No one attacks you when you're sharing a positive experience, but someone expresses their bad experience suddenly they are lying and subject to attack. If you don't agree, then you don't agree but it doesn't make it a lie.

posted 04-02-2005 13:22               

As I have stated on numerous times, it is not that you dislike HGVC that I have a problem with. It is your constant bombastic and occasionally rude and discourteous postings I and some others have a problem with. You have in my opinion learned your posting skills from Yahoo Message Boards. TUG is not the free for all slime pit that Yahoo is.

For your information, I again checked Expedia, two rooms at a 3 star hotel on the strip would cost me $216 on average per night for the next 3 nights for a total of $648. Four and Five Star hotels would only be higher. At the two bedroom HGVC on the Strip, I am paying $320, that is a significant difference.

So whether you chose to get the benefits from HGVC that is up to you. For us it has been a very good program.

And for the LAST time....to my knowledge none of us here are HGVC employee's.

posted 04-02-2005 14:06            

I never contradict others posts, like people have done to me. I never suggest to anyone that they have no right to contribute to this board, but yet I'm the one who constantly accused of attacking people, calling them name, lying etc.....

Now as far as the email thing goes. I did NOT send you an email I do not have a yahoo email address. I have given this a little though a while back and can only conclude that it was done to make it look like it was me, but I assure you it wasn't. So yes I am denying it, because I didn't do it.

posted 04-04-2005 14:58               

I just wanted to chime in and say you were right about HGVC not offering extra vacations or Last Call. I think that is ridiculous and would like to see that changed.
You would think since I work for HGVC, that I might have known that info.

I agree with Rick, I have no problem that you seem to hate HGVC, it's just the way you go about expesssing it and being rude to those of us who don't have the same experiences.

Your problem is your reputation on Tug, if a reputable Tug member came back from and HGVC resort and reported how horrible it was. Tuggers would believe them. When 90% of your posts on Tug are bashing everything about HGVC, it's hard to take you seriously.

Why do you continue to stay at a property where you always have a bad experience. I'm pretty patient and understanding, but I wouldn't stay more than twice if both times were that bad.
I'm assuming you didn't use your points or pay cash to stay, since you can get an extra vacation for $225.00??

posted 04-04-2005 16:32               

So they did follow through and refund that while rebooking us into a 1-br unit last weekend...

But, on that same call, I asked if she would correct the previous error of refunding my $49 for a Guest Certificate; said she was going to do it but it didn't appear the same time as the other refund...(I paid for two guest certificates for 2005 use back in November before they sent the new Guide that showed no fee starting in 2005 for Guest Certificates; I asked for both back and only got credit for one so I asked for the second back again on this call).

I have had good things & bad things to say about HGVC over the years (we've owned since 1996). Some stays have had problems. Given the chance, HGVC will usually try to make good; sometimesd you have to be very persistent. We had a bad stay at HGVC LV Hilton our first time there; the noise from the next unit was incredibly loud; like the people were right in the room with us; no fun at 2 AM when you want to sleep. I complained to Corporate and to the Resort Manager; the Resort Manager offered to comp us another stay at either Flamingo HGVC or LV Hilton HGVC; we took Flamingo. And he followed up and had a hole knocked in the wall between the units to see how much soundproofing was in there - he said it met HGVC's specs to the contractor but perhaps they should have specified more. He made me happy. When we stay at HGVC LV Hilton I try to ask for an end unit where one bedroom wall is the outside wall and has no noise from the adjoining unit..

Am I always happy? No. Our HGVC salesman lied to us and it took 2 or 3 years to get what we were told we were getting (long story). Bottom line - we spoke to David Pontius (who was the HGVC bigwig at that time) at the Annual Meeting and he researched the problem and took care of it within a week.

No I'm not an HGVC employee. When I told the lady at the HGVC Strip "welcome Desk" that we, under no circumstances, wanted to go on a tour, I related the story of how we were treated last summer at the HGVC tour at the Bay Club that we were solicitated for. She said that that person would have been terminated in Las Vegas for that behavior (maybe, maybe not - they do have some sleaze salespeople even at HGVC).

posted 04-04-2005 17:39            

Hilton is a premium name with a reputation of excellence, I can't praise them for doing something right. If my villa is well maintained and staff are friendly and helpful then great, but I won't praise Hilton for doing what they're supposed to be doing. I judge Hilton by the way they handle bad situations, and in my experience Hilton does a horrible job at responding to bad situations.

posted 04-04-2005 18:18               

quote:

---

Originally posted by sb1070:
Hilton isn't protecting anyone from a bad trade, if you had issues with the quality of a trade Hilton isn't going to do anything about it. "Sorry you had issues" is about the most you'd hear.

---

Spring Break of 2003 (3/21-3/28) we got an RCI exchange into the Whisky Jack Tyndall Stone Lodge in Whistler. The trade was for a 2 bedroom and Loft sleeping 6. When we checked into the resort the unit we received did not have a loft even though it slept 6 comfortably. We asked to be moved to a unit with a loft but everything was occupied. When we returned I called HGVC and spoke with a VC. For my inconvenience, she credited my account with a "Supervisor's Week" good for two years in any size and/or season unit within RCI. I used the comp week to book the Pacific Grand Palisades in Carlsbad in a 2 BR in August of 2004. So forgive me if I disagree with yet another one of your flawed remarks. HGVC happens to have an exceptional relationship with RCI and WILL do everything possible to protect their members. In this particular case it was unclear who was even to blame. HGVC could have easily told me that RCI was at fault, or that the computer inventory was erroneous or simply that I got the equivalent of a 2BR loft which in fact did sleep 6. Instead the VC apologized for my trouble and quickly made amends.

------------------
"Life is not measured by the number of breaths we take but by the places and moments that take our breath away."

posted 04-04-2005 19:02            

Did you read the satisfaction ratings in the latest issue of Grand Times? I'm not the only person who's not happy with HGVC.

Even so I'd like to know why your positive experience means I'm lying about having a negative one????

posted 04-05-2005 00:57               

quote:

---

Originally posted by ricoba:

George,

I have wondered about this too. I book online and I check a few times. It is interesting to watch dates open up/close and then open up again. We thought we would forgo our trip over this Saturday, because there wasn't the availibiltiy we wanted, but then an hour or less later, "poof" there it was. This happened after Christmas too. I kept looking for a two bedroom at the Flamingo Club, nothing, nothing, nothing, then "poof" I grabbed it. My frustration with that was that on Expedia, they were showing availabilty at the Flamingo Club (of course for a much higher rate) whereas there was no availablity on hgvc.com

I like that inventory shows up within 5 days because as you know it's a simple trip over for us, and we can do it as a last minute get away. But I have no idea where this inventory comes from last minute.

I think though with the ongoing building in Vegas that it is going to become increasingly easier for us as club owners to get last minute open season. Isn't the new property when finished with 4 towers supposed to have over 1000 rooms?

You are very correct in pointing out that spring break week and easter weekend were costing top dollar(well over $200 per night at most of the nicer places) at hotels on the strip and even downtown. Vegas is becoming a spring break destination. Though there was some open season, but not as much, we decided not to go simply because it would be too busy.

Rick

[This message has been edited by ricoba (edited 03-31-2005).]

---

I once tried to make a change to a Rodeo Week reservation at one of the LV resorts (don't recall if it was into Open Season yet or not)and as the rep was cancelling it and going to rebook, another rep was trying to book it so she grabbed it back to me - amazing how many owners are trying to book the same thing at the same time...

I too have noticed how many times in a day the Las Vegas availability changes from minute to minute. Just when you think you're screwed, exactly what you need can pop up...

By the way sb1070, that's a very nice offer from Seth Nock. The resort is in brand new condition still; the staff is nice; so what's not to like? The only real complaint I have is that they don't have enough spaces for self-parking. Which wouldn't be a problem if I didn't care about paying per day ($6 ?) for parking if I don't have to (and don't like to wait for the car to be brought around).

posted 04-05-2005 05:04               

------------------
"Life is not measured by the number of breaths we take but by the places and moments that take our breath away."

posted 04-05-2005 07:16               

quote:

---

Originally posted by sb1070:
Cali
I am never rude to any tug members.

---

I find it rude that you accuse Tug members of being HGVC employees.

posted 04-05-2005 09:51            

Rude is iiderman contradicting me with no regard for the truth, because of my "limited experience" as if Hilton cares how long you've been an owner when they treat you poorly.

Read the lastest issue of grand times. There's plenty of unhappy owners.

posted 04-05-2005 14:00               

I am closing this thread. It has long since outlived its purpose. Further the behavior of several posters has clearly crossed the boundaries of TUG posting rules.

I strongly recommend that those involved in posting on this page carefully review the rules for posting, especially the Be courteous section.

For example, you may not call someone rude, boorish, a liar or other names, accuse someone of having engaged in specific unflattering actions or state that you will continue to contradict what another post has to say. You may politely disagree with the content of a post, but only in a civil manner which does not attack the poster in question.