posted 01-18-2003 07:06               

We expect to have these enhancements made by the second quarter. In the meantime, if you place a vacation request, your goal can be achieved.

quote:

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Originally posted by druzicka:
Hi Craig-
A few of us asked about this issue weeks (some months) ago, and I was wondering if II had addressed this issue, and when they could correct this. My resort, in particular, is San Clemente Inn. I own a 1 bedroom that SLEEPS 4. II shows it as a 1 bedroom that SLEEPS 2. That is incorrect. There are places for four people to sleep there. As a result, I believe my trade value is lower, and it doesn't allow me to request a trade for a 1 bedroom sleeps 4, even though that is what I own. Thank you very much.
Druz

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Craig Urbine
Vice President
Member Services
Interval International

posted 01-18-2003 10:33               

quote:

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Originally posted by CraigU:
However, it does not mean you would be able to demand a unit that sleeps more privately than your home unit would occupy.

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Thank you, Craig, for your reply. I just want to reiterate that I am not asking II to show occupancy at more than I have. I traded in a sleeps 4/2, and I should have credit for a sleeps 4/2. Truthfully, I don't see how this could have started in the first place--It seems wrong to give customers less capacity for something that what they gave you is capable of handling--seeing that II probably gave my unit to someone who will use the full 4/2 potential.

quote:

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Originally posted by CraigU:

We believe all trades should be completed on a comparable exchange basis which includes many factors. Our vision would allow owners to confirm into any unit that is comparable on an overall basis.

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It sounds like you are saying that II uses the occupancy limits as kind of a "trade equalizer"-- is that correct? This also has raised the question to me as I am searching online--Is this the TRUE capacity, or is this the way II shows it (ie. inaccurately), to fix the trade value question. Raises alot of confusion. Anyway, I know this has been covered in depth in the past, I just want to have a clear understanding and voice my opinion about this in case the "enhancements" are still in the planning stages.

quote:

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Originally posted by CraigU:
We expect to have these enhancements made by the second quarter. In the meantime, if you place a vacation request, your goal can be achieved
[/b]

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I do have a request, and there is a limit on my request of 2 TOTAL. Four people are going (I need a four total/two private unit), which is not beyond reason, since the unit I traded to II has 4/2 capacity. Is this information kept so that only VC's can see? Because it doesn't show up online that way.

Thanks so much for your time, and I look forward to seeing the improvements on the II site to make it an even better way to trade.
Regards,
DRUZ

[This message has been edited by druzicka (edited 01-18-2003).]

posted 01-18-2003 10:58               

quote:

---

Originally posted by druzicka:
Hi Craig-
A few of us asked about this issue weeks (some months) ago, and I was wondering if II had addressed this issue, and when they could correct this. My resort, in particular, is San Clemente Inn. I own a 1 bedroom that SLEEPS 4. II shows it as a 1 bedroom that SLEEPS 2. That is incorrect. There are places for four people to sleep there. As a result, I believe my trade value is lower, and it doesn't allow me to request a trade for a 1 bedroom sleeps 4, even though that is what I own. Thank you very much.
Druz

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posted 01-18-2003 11:17               

The issue with your unit is access to the bathroom. It is unusual for the bathroom access, from the living area, to be through the bedroom. That is the source of the challenge.

As I've stated, we recognize this could be improved and are working towards that goal.

quote:

---

Originally posted by druzicka:
I do have a request, and there is a limit on my request of 2 TOTAL. Four people are going (I need a four total/two private unit), which is not beyond reason, since the unit I traded to II has 4/2 capacity. Is this information kept so that only VC's can see? Because it doesn't show up online that way.

Thanks so much for your time, and I look forward to seeing the improvements on the II site to make it an even better way to trade.
Regards,
DRUZ

[This message has been edited by druzicka (edited 01-18-2003).]

[This message has been edited by druzicka (edited 01-18-2003).]

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posted 01-18-2003 11:21               

The issue is we limit members to the same size unit they trade which is determined by private sleeping capacity. With a non standard unit, in this case a one bedroom that sleeps two privately, the system limits you to other units that sleep two privately. In most cases, it only displays efficiencies in the search results.

The process could use improvement.

quote:

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Originally posted by Dean:
[QUOTE]Originally posted by druzicka:
[b]Hi Craig-
A few of us asked about this issue weeks (some months) ago, and I was wondering if II had addressed this issue, and when they could correct this. My resort, in particular, is San Clemente Inn. I own a 1 bedroom that SLEEPS 4. II shows it as a 1 bedroom that SLEEPS 2. That is incorrect. There are places for four people to sleep there. As a result, I believe my trade value is lower, and it doesn't allow me to request a trade for a 1 bedroom sleeps 4, even though that is what I own. Thank you very much.
Druz

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[/B][/QUOTE]

posted 01-18-2003 12:49               

quote:

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Originally posted by CraigU:
If you state you are unwilling to accept a smaller unit (1 bedroom), we would phone you before we confirmed you into anything less. If you are not satisfied with the offer, you decline. It's that simple.

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Okay, I will give that a try, thanks.

quote:

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Originally posted by CraigU:
The issue with your unit is access to the bathroom. It is unusual for the bathroom access, from the living area, to be through the bedroom. That is the source of the challenge.
[/B]

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I wasn't aware that this was the reasoning behind it. I still don't understand what that has to do with sleeping capacity, but I appreciate that you are trying to differentiate units with differences like this one to other traders. Hopefully, a way can be found that will be fair and equitable to all involved. (Perhaps just putting in the notes before a unit is confirmed that these units have this kind of bathroom configuration- instead of changing the sleeping capacity- would make everyone aware of it- yet allow the owners the accurate trading value based on unit capacity.)

quote:

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Originally posted by CraigU:
As I've stated, we recognize this could be improved and are working towards that goal.

[/B]

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As always, Craig, you have given a timely and helpful answer and are not afraid to admit that the system has shortcomings. I, and I am sure others as well, appreciate this honesty and your valued participation on this board.

posted 01-20-2003 19:56               

quote:

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Originally posted by CraigU:
We do have plans to modify the restriction of no online unit size uptrades. We believe all trades should be completed on a comparable exchange basis which includes many factors. Our vision would allow owners to confirm into any unit that is comparable on an overall basis. However, it does not mean you would be able to demand a unit that sleeps more privately than your home unit would occupy. We will reserve the right to offer units that sleep more than your home unit.

We expect to have these enhancements made by the second quarter. In the meantime, if you place a vacation request, your goal can be achieved.

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I am glad to see you are addressing this issue...I had also asked about it in December.....

and FYI, druzicka, I did a "test" with one of my favorite VC's at II. I did an online search using my IPV week 11 (which also has the weird Bathroom set-up) - for May 3,2003. All I saw online were studios in Cancun, Aruba and Orlando. But SHE saw studios in Cancun, studios and 1BR's in Aruba and studios, 1BR and 2BR's in Orlando. So it appears that the VC's can see what would be a "comparable exchange" but WE can not. She suggested I call the internet support group but I was hoping we would hear here first!

I look forward to this update, as I know many others will - it should also get II more deposits from TUGgers who have NOT deposited their weeks because of this glitch .....
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Pat
edited again to take out a grouchy comment! NOT directed at d and to add that doing the 5/3 test again, I saw 1BR units for the first time anywhere at Orlando Marriott Grande Vista...who knows why?!?

posted 01-27-2003 14:11            

quote:

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Originally posted by GrayFal:
I am glad to see you are addressing this issue...I had also asked about it in December.....

and FYI, druzicka, I did a "test" with one of my favorite VC's at II. I did an online search using my IPV week 11 (which also has the weird Bathroom set-up) - for May 3,2003. All I saw online were studios in Cancun, Aruba and Orlando. But SHE saw studios in Cancun, studios and 1BR's in Aruba and studios, 1BR and 2BR's in Orlando. So it appears that the VC's can see what would be a "comparable exchange" but WE can not. She suggested I call the internet support group but I was hoping we would hear here first!

I look forward to this update, as I know many others will - it should also get II more deposits from TUGgers who have NOT deposited their weeks because of this glitch .....

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Craig...I think this question is very interesting, especially in light of what we've been learning about RCI and issues like VEP (akin to trade power), etc. Is this a question you can answer for us, Craig? Or does it have to go to the internet support group, and if the latter, can you supply a name and email address for a contact who would know definitively?

posted 01-27-2003 14:13               

quote:

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Originally posted by Carol C:
Craig...I think this question is very interesting, especially in light of what we've been learning about RCI and issues like VEP (akin to trade power), etc. Is this a question you can answer for us, Craig? Or does it have to go to the internet support group, and if the latter, can you supply a name and email address for a contact who would know definitively?

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posted 01-27-2003 14:58               

Just to make sure we don't get too off track with related questions, I'm going to lock this thread. Please post your question in the form of a new thread.

Thanks so much for your assistance. We're really trying to avoid the long threads that prompted these two new boards.